+61435522711

Byron Chauffeur Knowledge Base Document

Company Name: Byron Chauffeur
Website: Byron Chauffeur
Contact Information:


1. About Byron Chauffeur

Byron Chauffeur is a premium private transfer service based in Byron Bay, specializing in professional, comfortable, and personalized transportation. Offering transfers between popular locations such as Ballina, Gold Coast, and Brisbane airports, Byron Chauffeur serves local residents, tourists, and VIP clients alike. The company prides itself on punctuality, safety, and high-end customer service, ensuring a seamless experience for all riders.

2. Services Offered

Byron Chauffeur provides the following transportation services:

  • Airport Transfers:
    Transfers between Byron Bay and:Ballina Byron Gateway Airport ($79)Gold Coast Airport ($150)Brisbane Airport ($395)

  • Private Transfers:
    Customizable transportation to various locations around Byron Bay, Northern NSW, and beyond.

  • Corporate Travel:
    Premium, discreet transport for business travelers with an emphasis on punctuality and professionalism.

  • Event Transportation:
    Transfers for weddings, festivals, or private events in the Byron Bay region.

  • VIP & Celebrity Transfers:
    Private, high-end transport for special clients, including actors and public figures.

3. Fare Structure

Byron Chauffeur operates with fixed rates for specific routes as well as customizable fare calculations for bespoke journeys.

Fixed Fares 

Initial booking fee: $10 Booking Fee included in fixed fare Pricing:

Ballina Byron Airport to Byron Bay $79

Byron Bay to Gold Coast Airport $150

Byron Bay to Brisbane Airport $399

Federal to Ballina Airport $85

Lismore to Ballina Airport (Nurses Special) $85

Mullumbimby surrounds to Ballina Airport $90

Lennox Head to Ballina Airport $65

Skinner's Head to Ballina Airport $59

Pimlico to Ballina Airport $55

Premium Sedan Service:

  • Initial booking fee: $10

  • Per kilometre rate: $2.14 (used for general fares not covered by fixed pricing)

Discounts:

  • Various levels of discounts are available for regular customers ranging from 5% to 15%

Business Hours:

  • Regular service hours: 6:30 a.m. to 9:30 p.m.

  • After-hours surcharge: 20% added to fares outside regular service hours and up to 65% between midnight and 4:30am 

4. Booking Process

  • Online Booking:
    Clients can book rides directly through the Byron Chauffeur Square website, https://byronchauffeur.square.site/  with a dedicated form for entering pickup and drop-off locations, desired times, and any special requests.

  • Phone or Email:
    Clients can also book transfers by calling 0435 522 711 or emailing admin@byronchauffeur.com.au.

  • App Development:
    Byron Chauffeur is developing a future app launch, which will feature in-app bookings and payment options for added convenience.

5. Vehicle Fleet

Byron Chauffeur operates a fleet of modern, luxury vehicles, ensuring comfort and safety for all passengers. The fleet includes:

  • Premium Sedans
    High-end sedans suitable for private and business transfers.

  • Standard Sedans
    Premium sedans suitable for private and business transfers, a more budget friendly option.

  • Mercedes V250 Van (7-seater)
    Spacious and stylish van for group transfers or clients requiring additional luggage space.

6. Special Packages and Offers

  • Beachcomer Resort Special:
    Transfers from Beachcomber Resort to Ballina Airport at a reduced rate of $69.

7. Customer Support and Feedback

Byron Chauffeur values customer feedback and encourages clients to leave reviews. A short text message or email with a Google Reviews link is often sent to customers after their ride, asking for feedback. Alternately go to our reviews page where you will find a link to our Google Reviews Page.

Example Review Request Message:

"Thank you for choosing Byron Chauffeur for your recent transfer. We would love to hear about your experience! Please leave us a review on Google Reviews using this link:https://shorturl.at/cvtZK Thank you!"

8. Additional Services and Features

Why Choose Byron Chauffeur Over Uber in Byron Bay and the Northern Rivers Region

Let’s face it—booking an Uber to the Ballina Byron Gateway Airport or Gold Coast Airport can be a bit of a gamble. Will you actually get a ride? Maybe. Maybe not. With Byron Chauffeur, you can leave the guesswork behind. We’re all about reliability, so when you book with us, you know you’re getting where you need to be, no last-minute surprises.

Also, did you know Uber takes a hefty 27.5% commission on every ride? That’s quite a chunk of your fare going straight to a big corporation. With Byron Chauffeur, you’re supporting a local business and getting a premium, personalized experience with a driver who knows the area inside and out.

More than just a ride, we offer a tailored service that goes the extra mile—literally and figuratively. Whether it’s a chat about the best spots in Byron or just a smooth, comfortable journey, Dominic ensures every trip feels special.

And because we like to keep things simple and stress-free, we’ve added a chat feature to make it easier than ever to get quick answers to your questions.

So, if you want reliability, comfort, and a driver who’s more like a local guide than just a car, choose Byron Chauffeur for your next trip. Forget the Uber roulette and enjoy the ride!

  • Corporate and VIP Privacy:
    Ensuring complete discretion for corporate and VIP clients is a key priority. Vehicles are equipped to provide a quiet, private, and comfortable environment.

9. Payments

Byron Chauffeur accepts a range of payment options including:

  • Cash

  • Credit Card

  • Bank Transfer

  • Square Payments

Payments are required to secure your pick up at the time of booking. 

10. Frequently Asked Questions (FAQ)

  • Byron Chauffeur - Frequently Asked Questions (FAQ)

  • 1. What services does Byron Chauffeur provide? Byron Chauffeur offers premium private transportation services in the Byron Bay area and beyond, including transfers to and from airports, hotels, and special events. We provide a luxury travel experience with a focus on comfort, punctuality, and personalized service.

  • 2. How do I make a booking? You can book directly through our website, by phone at 0435 522 711, or by emailing us at admin@byronchauffeur.com.au. Early bookings are highly recommended to ensure availability, especially during peak seasons.

  • 3. What are your payment policies? Payment is required at the time of booking to guarantee availability. We accept all major credit cards and electronic payment methods. This policy ensures that your reservation is secured, and you receive top-tier service.

  • 4. Can I get a refund if I need to cancel? Yes, we offer a full refund for cancellations made up to 24 hours before your scheduled booking. Unfortunately, cancellations made less than 24 hours before the scheduled pick-up time are non-refundable.

  • 5. Are there any surcharges for early morning or late-night services? Yes, services outside of our standard operating hours (6:30 a.m. to 9:30 p.m.) incur a 20% surcharge. We recommend pre-booking to avoid any delays or additional charges.

  • 6. What areas do you service? We serve Byron Bay and surrounding areas, including Ballina, Lennox Head, Mullumbimby, and regional locations. Airport transfers are available to Ballina Byron Gateway Airport, Gold Coast Airport, and Brisbane Airport.

  • 7. Do you offer group transfers? Yes, we provide group transfers in our spacious Mercedes V250, ideal for families, business travelers, or special events. Group bookings are subject to availability, so it's best to reserve early.

  • 8. Are there any additional fees for luggage or special requests? Standard luggage is included in your fare, but oversized or excessive luggage may attract additional fees. Please inform us of any special requests or requirements during booking to ensure we can accommodate you.

  • 9. How do I know my booking is confirmed? You will receive a confirmation email once your payment has been successfully processed. This confirmation guarantees your booking and secures your requested service.

  • 10. What happens if my flight is delayed? We track all flight arrivals in real-time to ensure that we are ready for you upon landing. If your flight is delayed, our drivers will adjust the pick-up time accordingly at no additional charge.

  • If you have any other questions, feel free to contact us. We're always here to help make your journey as smooth and comfortable as possible!

For any further inquiries or to make a booking, please contact us:
Home
Use this testimonial to highlight your professional experience and customer satisfaction

Client

Position